CURRENT

We kept finding the same problem in different rooms putting this issue together. An agent completes a purchase, fills a form, finishes a vendor comparison. Every metric reads green. And the outcome is quietly wrong, because our measurement was built to catch exceptions, and this isn't one. It's a successful completion that violates what the user actually wanted. We've been calling it a semantic incident. Once you see the pattern, you realize how much of the infrastructure we trust was designed for a world where failure looked like failure. This issue is about what happens when it stops looking like that.