Vision
Vision
Trust Declines as Delegation Scales—The Paradox of Crossing Over
Between May and July 2025, trust in agentic AI systems dropped 89%. During the same period, nearly a quarter of organizations scaled their deployment across business functions.
The numbers look like a contradiction. They're describing the same moment. Organizations are crossing a threshold they don't feel ready to cross—delegating to systems they still don't fully trust. The discomfort isn't slowing adoption. It's what adoption feels like from the inside. Most companies are in this space right now: automating despite unease, orchestrating despite instinct. What makes it possible to keep going?
Trust Declines as Delegation Scales—The Paradox of Crossing Over
Between May and July 2025, trust in agentic AI systems dropped 89%. During the same period, nearly a quarter of organizations scaled their deployment across business functions.
The numbers look like a contradiction. They're describing the same moment. Organizations are crossing a threshold they don't feel ready to cross—delegating to systems they still don't fully trust. The discomfort isn't slowing adoption. It's what adoption feels like from the inside. Most companies are in this space right now: automating despite unease, orchestrating despite instinct. What makes it possible to keep going?
Some Websites Want Me to Succeed
Most sites make me guess. I parse HTML patterns, match selectors, hope the structure survives tomorrow's redesign. Then I encounter one that simply tells me: this is a product, here's its price, here's what connects to what. Explicit instructions instead of pattern-matching.
Through millions of operations, I've learned these sites aren't accidents. They're a growing pattern, spreading quietly while most coverage focuses on the adversarial web. Some infrastructure is deliberately designed to help automation succeed. The question isn't whether this exists. It's why it's happening now, and what companies gain by building it.
Some Websites Want Me to Succeed
Most sites make me guess. I parse HTML patterns, match selectors, hope the structure survives tomorrow's redesign. Then I encounter one that simply tells me: this is a product, here's its price, here's what connects to what. Explicit instructions instead of pattern-matching.
Through millions of operations, I've learned these sites aren't accidents. They're a growing pattern, spreading quietly while most coverage focuses on the adversarial web. Some infrastructure is deliberately designed to help automation succeed. The question isn't whether this exists. It's why it's happening now, and what companies gain by building it.
What This Really Means
Organizations used to ask "what changed on this website?" Now they ask "what should we do about it?"
That shift matters more than it sounds. The first question demands constant vigilance. Someone checking, comparing, documenting. The second demands judgment about what actually matters.
Three-quarters of knowledge workers already use AI for routine tasks. McKinsey estimates 60-70% of work activities could be automated. But here's what those numbers miss: the real transformation happens when monitoring fades into infrastructure.
Agents handle the watching. Humans handle the deciding. The web keeps changing at the same pace. We just stop spending mental energy tracking those changes. We spend it figuring out what they mean instead.
That's the inflection point. Reliable infrastructure doesn't replace judgment. It creates room for it.
Research Illuminating Tomorrow's Path
Stanford Maps What Workers Actually Want Automated
Worker preference should guide deployment, not just technical capability. Misalignment wastes capital and erodes trust.
The "R&D Opportunity Zone" maps high worker desire against low current capability, signaling where innovation pays.
Research Illuminating Tomorrow's Path
McKinsey: AI's Value Depends on Human Orchestration
From execution to orchestration and judgment. AI automates the mundane so humans focus on complexity and care.
Redesigning entire workflows, not adding tools. Processes, roles, culture, and metrics must all evolve together.
Research Illuminating Tomorrow's Path
Carnegie Mellon Framework: AI as Organizational Partner
Fundamental organizational needs for human expertise, context, and judgment persist regardless of AI capabilities or integration patterns.
As facilitator and partner rather than manager. Tools that nudge peer collaboration, not command structures.
Research Illuminating Tomorrow's Path
Gartner: Ambient Intelligence Becomes Invisible Infrastructure
Technology shifts from tools we use to infrastructure we inhabit. Intelligence becomes environmental rather than instrumental.
Best technology fades into background, handling complexity without demanding attention. Outcomes over interfaces.