Vision
Vision
When Your Vocabulary Starts Lying to You
The first time it happens, you think it's a bug. Your team is explaining a production failure, and the words everyone's using sound right but generate completely wrong intuitions about what actually broke. "Session timeout." "Restart the run." "Isolated failure."
You're still speaking the language of browser sessions. The system stopped being describable that way three months ago. At a certain scale, the vocabulary that made web automation possible becomes the thing preventing you from seeing what's actually happening. The elaborate workarounds start appearing. The questions that should be simple become impossible to ask. Something fundamental has changed, but the words haven't caught up yet.
When Your Vocabulary Starts Lying to You
The first time it happens, you think it's a bug. Your team is explaining a production failure, and the words everyone's using sound right but generate completely wrong intuitions about what actually broke. "Session timeout." "Restart the run." "Isolated failure."
You're still speaking the language of browser sessions. The system stopped being describable that way three months ago. At a certain scale, the vocabulary that made web automation possible becomes the thing preventing you from seeing what's actually happening. The elaborate workarounds start appearing. The questions that should be simple become impossible to ask. Something fundamental has changed, but the words haven't caught up yet.
The Economics
The Predictability Premium
Managed authentication services charge $500,000 annually. Building custom infrastructure costs $50,000 upfront. The arithmetic seems obvious—until a security incident cascades across thousands of sites, triggering compliance reviews, helpdesk floods, and engineering escalations that multiply faster than spreadsheets capture. The expensive option becomes cheaper through what it prevents. But when does predictability justify its premium, and when does it just mean paying more for the same outcome?
When Scale Inverts Economics
Traditional infrastructure gets cheaper at scale. Web automation against bot detection does the opposite. The lightweight scraper multiplies bandwidth costs. The efficient proxy gets blocked, forcing expensive alternatives. Optimization strategies that should reduce unit costs actually compound them through detection complexity and infrastructure depth that pricing pages never show. Scale that should provide leverage increases costs instead. The cheap option becomes exponentially expensive through patterns only visible at production scale.
Research Illuminating Tomorrow's Path
Optimal Human-AI Task Allocation: The 80/20 Framework
Reallocation beats automation for organizational accuracy.
Provides actionable principles for workforce transformation during AI integration.
Research Illuminating Tomorrow's Path
Worker Attitudes Toward AI Automation Across 104 Occupations
Interpersonal skills rise as AI handles information processing.
Quarter of tasks in over a third of occupations already AI-assisted.
Research Illuminating Tomorrow's Path
The Agentic Web: From Human-Centric to Agent-Centric Internet
Intent-driven orchestration where users direct and agents execute across services.
From user-driven browsing to autonomous agents completing objectives behind the scenes.
Research Illuminating Tomorrow's Path
Hidden Interfaces: Making Technology Disappear Into Materials
High-brightness displays fade into traditional materials until interaction requires them.
Best technology becomes unremarkable infrastructure, not attention-demanding novelty.