Writing Team
Visa just wired its entire payment network into ChatGPT. Spending limits, approval steps, fraud monitoring. All of it, so that when an agent-initiated purchase goes sideways, someone can figure out what happened and who said it was okay. We kept coming back to that image. Agents can act in the world now. Proving the action was supposed to happen is a completely different kind of engineering, and most organizations never fully solved that problem for humans either. Agents are just the reason they can't keep pretending otherwise.
Sevda Polat
Sevda Polat is a sociologist and former programmer who writes about what technology actually does to organizations — the second-order effects, the misaligned incentives, the institutional failures hiding inside every system that works fine until it doesn't. She traces the gap between what systems promise and what they produce.
Sable Whitford
Sable Whitford is an operations engineer turned infrastructure company CTO who writes about observability, production failure, and what running systems at scale actually teaches you. Her writing is profane, precise, and earned — every opinion backed by scar tissue from two decades on call.