Vision

Vision

Nobody Counts the Boring Pages

Seventeen years old, on call, and every single page was garbage. Disk full. Cron job climbing on top of itself. Tedious, all of it, and it's where I grew the ear I still debug with.
Three studies now point the same direction: experienced developers slower with AI help, newcomers lifted hardest, routine support chats absorbed while the ugly ones pile up on whoever's left. Surgeons log their cases because somebody decided the reps were non-negotiable. Software has never counted anything at all. So when the formative tedium halves, which instrument tells you?
Nobody Counts the Boring Pages
Seventeen years old, on call, and every single page was garbage. Disk full. Cron job climbing on top of itself. Tedious, all of it, and it's where I grew the ear I still debug with.
Three studies now point the same direction: experienced developers slower with AI help, newcomers lifted hardest, routine support chats absorbed while the ugly ones pile up on whoever's left. Surgeons log their cases because somebody decided the reps were non-negotiable. Software has never counted anything at all. So when the formative tedium halves, which instrument tells you?

Skill and Stakes

What the Diff Doesn't Keep
On my hardest days as a programmer, what I ended up knowing was which four approaches had failed. None of it went into the file. Research on code review suggests that the reviewers who catch bad design are the ones who can propose a different one, and that capacity looks imported from having built things elsewhere. Translators editing machine drafts recover most of their vocabulary range. Not all of it. So what does the reviewer bring who has only ever been handed finished work?

The Learning You Never Paid For
You have a training budget. It was never where most of the learning came from. Your senior people acquired their judgment while doing work that had to be done regardless: unbilled, attached to the task, free. Agents are remarkably good at removing the middle of a task and leaving both ends where they were. On every ledger you keep, that reads as a straight gain. What it costs shows up years later, in who you have.

An Engineering Director Watches Her Junior Developers Forget How to Debug
CONTINUE READINGResidue of Difficulty

London taxi drivers spend three or four years memorizing 25,000 streets. The output is a passenger delivered to Ealing. The byproduct is a measurably larger posterior hippocampus, growing in proportion to years driven. Bus drivers work the same traffic on fixed routes and don't develop it. Satellite navigation gets the passenger to the same door and leaves nothing behind.
Call it residue: what a process makes that nobody ordered and no one measures, because it was never the point. It surfaces years later, in a different room, as the ability to sense that something is wrong before you can say why.
Its absence is quiet. Nobody who already has the residue loses it; senior judgment stays intact, and that judgment keeps the place upright. The people who will never acquire it haven't arrived yet. So the reservoir doesn't drain, it stops refilling, and there is no quarterly line item where that would show up.
Deferred maintenance is real debt. Everything functions identically for a decade, and the bill arrives addressed to whoever is standing there when it comes due.
Further Reading




Past Articles

While organizations struggle to contest what their own agents produce, the entities on the receiving end aren't waiting ...

Alibaba's Taobao deployed agentic AI in customer service. Chat duration fell nearly 17 percent. So did satisfaction. But...

Organizations keep treating agent adoption as a production problem: how to generate more, faster. But the binding constr...

If agents handle the routine, what do the humans do? Not less. Something harder. The work reorganizes around policy auth...
